1 hour ticket response
We are specialized in providing a fast and accurate answer to each technical support ticket submitted by a customer. Our qualified client service staff representatives will review your problem and will think of the best option. We offer a 1–hour response time guarantee for all client support tickets. In fact, our average client support ticket response time has proven to be 20 minutes.
A First–Class Customer Care Service
Our client support team members have significant experience in the shared hosting field and are capable enough to find a fast solution to your problem. If, however, the problem at hand is not within the competence of a support technician, the trouble ticket will be sent to a developer or administrator for additional assistance.
An Intuitive Help Center Section
To help you get a quick suggestion on how to use a specific feature, we have implemented a truly user–friendly Help Center section in our Hosting Control Panel. You can search through a big collection of web hosting account management articles and website administration articles, have a glance at our F.A.Q. database or watch our step–by–step video tutorials.
