Integrated Ticketing System in Shared Hosting
Our shared hosting come bundled with an integrated support ticket system, which is included in our custom-created Hepsia hosting Control Panel. In contrast to other similar tools, Hepsia will permit you to manage everything associated with the web hosting service itself in the very same location – invoices, files, e-mails, tickets, etc., eliminating the need to sign in and out of different admin interfaces. In the event that you have any technical or pre-sales questions or any problems, you can open a ticket with just several clicks of the mouse without the need to log out of your Control Panel. During the process, you can select a category and our system will present you with a number of educative articles, which will provide you with additional info and which may help you resolve any particular issue even before you actually post a ticket. We guarantee a support ticket response time of no more than one hour, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was developed with one aim in mind – that you should be able to manage everything related to your semi-dedicated server account from a single location and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got a query or experience a predicament, you can contact our customer care staff members immediately without the need to go through a different admin interface. You can look through your website files or check a variety of settings in your account while you post a new ticket or read the answer to an older one. In case you’ve got an abundance of tickets and you’d like to find a particular one, you can make use of the smart search option, which is available in the Help section. We guarantee that you’ll get a response in less than one hour irrespective of the nature of your question or problem.