In case you’ve purchased a web hosting plan and you have certain enquiries in regard to a concrete feature/function, or if you’ve chanced upon a certain difficulty and you require support, you should be able to contact the respective help desk staff. All web hosts deploy a ticketing system regardless of whether they offer other means of contacting them along with it or not, because the most effective way to solve a problem most often is to submit a ticket. This type of correspondence renders the replies exchanged by both parties simple to track and enables the tech support team members to escalate the situation if, for example, an administrator must intervene. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you will need to use no less than 2 different accounts to contact the customer support team and to actually manage the hosting space. Incessantly switching between different accounts can often be a headache, not to mention the fact that it takes lots of time for the majority of web hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Shared Hosting

Our shared hosting come bundled with an integrated support ticket system, which is included in our custom-created Hepsia hosting Control Panel. In contrast to other similar tools, Hepsia will permit you to manage everything associated with the web hosting service itself in the very same location – invoices, files, e-mails, tickets, etc., eliminating the need to sign in and out of different admin interfaces. In the event that you have any technical or pre-sales questions or any problems, you can open a ticket with just several clicks of the mouse without the need to log out of your Control Panel. During the process, you can select a category and our system will present you with a number of educative articles, which will provide you with additional info and which may help you resolve any particular issue even before you actually post a ticket. We guarantee a support ticket response time of no more than one hour, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was developed with one aim in mind – that you should be able to manage everything related to your semi-dedicated server account from a single location and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got a query or experience a predicament, you can contact our customer care staff members immediately without the need to go through a different admin interface. You can look through your website files or check a variety of settings in your account while you post a new ticket or read the answer to an older one. In case you’ve got an abundance of tickets and you’d like to find a particular one, you can make use of the smart search option, which is available in the Help section. We guarantee that you’ll get a response in less than one hour irrespective of the nature of your question or problem.