A live chat is among the methods of communication provided by some website hosting providers as part of their support services. Depending on the company, the chat is used for billing, pre-sales and/or tech assistance. This way of communication is quicker than a support ticket and it'll make it much more unlikely to misunderstand or misspell a word in comparison to a phone call with a representative. Furthermore, if the trouble that you have requires some time to be investigated and dealt with, you'll be able to do something different meanwhile rather than just waiting, as you'd have to do if you call. You can also employ a live chat support service free of cost provided that you have web access even if your website hosting provider is located in another country and they do not have a local telephone number that you can call.

Live Chat Support in Shared Hosting

As a part of the support services that we offer for our shared hosting, we have live chat support which is online twenty-four seven, even on holidays. You're able to get in touch with us regardless of whether you already have an account or not, since we can assist you with all kinds of things, ranging from supplying you with general info about our solutions in case you aren't a customer yet and you're thinking about ordering one of the packages, to helping you with creating an e-mail account in an e-mail client. A part of the problems are more technical and time-consuming, so you'll have to employ the ticketing system that is built-in the Hepsia web hosting Control Panel, but we can save you time and help you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we offer with all of our semi-dedicated servers, you are able to find the answers for any questions you have or get various troubles dealt with without delay. The chat service is accessible every day, so that you're able to speak with a representative even on weekends and holidays. If you are not sure which plan is better for your websites or if our leading-edge cloud hosting platform covers some system requirements, you can come on the live chat before buying anything. If you are a current customer, you will be able to receive more info about account settings, billing issues and various common tech troubles you may encounter, for example if you can't set up an e-mail account in a client on your PC. Our live chat will save you a considerable amount of time regardless where you are or when you get in touch with us.