One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting for hours on end, or even one whole day, to obtain a response to a tech support ticket or an e-mail. Regardless of when you get in touch with us, we will assist you within no more than one hour with any pre-sales and technical queries that you may have. The fact is, our real reaction time almost never surpasses 20 to 30 minutes. Since we’re at your disposal 365 days a year, you will always receive help in a well-timed manner and we realize just how critical this is in the Internet era. Shortly after you contact us, we will answer your questions. In case you experience any technical predicament, we will cope with it instead of you, or we will supply you with all the necessary information in case there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
As we understand precisely how vital it is to receive prompt support, we guarantee that you will never need to wait around for more than sixty minutes to obtain a reply to any ticket that you post through your semi-dedicated server CP. As it is, you will seldom need to wait around for more than twenty to thirty minutes and this applies to any query regardless of what its nature is – technical, billing or general. Furthermore, our customer and tech support team is working day and night, which suggests that even in case you submit a ticket during public holidays, you’ll always receive an immediate response, which will include the answer to a query, the solution to a predicament or the information needed to resolve an issue yourself – if there’s something that you have to do on your end. If you use our services, you will never need to waste a day hanging around waiting for a response like you would with many other web hosting companies.