You can find lots of shared hosting suppliers on the market today, but many of them are resellers who have limited resources, especially in terms of support. One of the ways to distinguish them is the option to contact the company by phone. The type of support that you can get through this particular channel of communication varies based on the provider - a few of them provide professional phone support, many others offer basic and customer support only because some issues are more time-consuming and it's easier to be resolved through a ticket, especially if the issue has to be escalated. Still, it's good to find that you can get in touch with your hosting supplier because there're plenty of small-scale problems which can be managed effortlessly and in a very timely manner with a call, not mentioning that you will be able to get additional info for the services even before you become a customer.

Phone Support in Shared Hosting

We know that having the option to talk to a live representative is very important, that's why we have three support lines worldwide (UK, USA and Australia) and you'll be able to get in touch with us on the phone for fourteen hours every day. In case you consider obtaining one of our shared hosting, for instance, you will be able to give us a call and learn more about our services prior to ordering to ensure that we do meet all the system requirements for your sites. Following the purchase, you will be able to call us about all the sales and billing troubles you may experience, or receive any kind of general or basic tech information that you need. We have aimed to find the perfect balance between telephone and ticket support, so for solely technical issues you will have to use the ticketing system, that will help you follow the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there will always be somebody to help you if you have any queries about the semi-dedicated server packages that we offer. Whether you would like to know more about the packages, you have some billing issue or some general problem, you can just give us a call. Despite the fact that some more technical matters may require a support ticket so as to give some time to our tech support crew to investigate, we're able to assist you with a number of tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 different continents - in the United States, the United Kingdom and Australia, we have local telephone lines in these countries as well. If you are in a different country, we have a global number where you are able to reach us.