The accessibility to the customer and tech support that a shared hosting company offers can tell you a lot for the services which they supply as well. In the event that you're allowed to use only email messages and tickets, you have most probably found some reseller and not the website hosting provider. If this is the case, you'll probably have to wait for a few days so as to get an issue resolved since the reseller may not be checking their communication regularly or they may have to contact the true web hosting company for additional assistance. If the supplier offers several ways of communication with fast response time that are available at any moment, they're almost certainly the top provider, not just a reseller. So you'll get timely assistance and excellent support as they will have immediate access to the servers where your account is. No matter what the problem - technical or sales, it's generally better to get in touch with your website hosting company directly via your favourite method of communication.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all our shared hosting plans are round-the-clock, so you can forget about waiting for several days so as to receive assistance. In case you aren't our client yet, you can call us, chat with an agent or send an email message. If you currently have an account, you'll be able to open a support ticket on top of the other three methods of contact. You're able to select the most appropriate way to contact us depending on where you are or what kind of device you're using. We are able to assist you for more or less any hosting-related question that you have or problem that you could encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even in such a case the max reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

You can try our support services even before you purchase a semi-dedicated server account from our company as we have telephone and online chat support for pre-sales, billing and basic queries. Our representatives can assist you to pick the right package or supply you with information about our servers, so as to confirm whether the system requirements for your web sites are met. In case you're a current client, you can also contact us via email or through our ticketing system, which is accessible through the Hepsia hosting Control Panel. We guarantee that whenever you use any of these two ways of contact, you'll get a response within no more than an hour and that’s 24/7, which includes weekends and official holidays. In case you have used the web hosting services of other suppliers, even large ones, you can compare the reply time since it often takes an entire day for them to take care of a ticket.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for every server-related issue or forvarious difficulties and / or questions about the pre-installed software the server comes equipped with. If you haven't ordered your VPS server plan yet, you can find out much more about our services by giving us a telephone call or by using the live chat service. For more technical problems, you will be able to send an email or open a trouble ticket via your billing Control Panel and you will get support within no more than one hour no matter the time of the day, even on weekends and holidays. The actual answer time in most cases does not exceed half an hour. In case you'd like to have assistance for third-party software, you're able to use the Managed Services upgrade which you can include to each and every VPS plan and our admins will help you with any installation or troubleshooting problem you could have encountered.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server from us, you can contact us anytime using different channels and the max time that you'll have to wait for a response is up to one hour, which means that you can forget about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it's a holiday or a weekend and we can assist you with anything relevant to the applications that are pre-installed on your server. To contact us about a technical issue, you can open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any kind of general questions or you would like to know more about our web hosting solutions before you order, you may also use our live chat or you could call one of the local phone numbers that we have in several countries around the world. If you'd like to receive help with third-party software that you can't set up or run effectively, you can add the Managed Services upgrade to your current plan and our system administrators will assist you.